Best Complaint Record
Preserve Gold Review
The cleanest customer record on our list — if you can accept phone-only pricing.
Updated September 2026 · Founded 2022
Up to $20,000 in bonus metals on qualifying new accounts
Preserve Gold is the youngest company we rank and, on the evidence customers leave behind, the best behaved. Founded in 2022 and based in Woodland Hills, California, it has accumulated just two BBB complaints in three years and a Trustpilot profile with no reviews below four stars — a distribution almost unheard of in this industry. What keeps it out of our top tier is the mirror image of that strength: the company publishes essentially nothing about what it charges.
Preserve Gold Pros & Cons
Pros
- Outstanding third-party record: two BBB complaints in three years, no sub-four-star Trustpilot reviews
- No liquidation fees on buybacks of metals purchased from the company
- Real palladium and platinum capability, not just gold and silver
- Segregated storage with an unusually wide choice of depositories
Cons
- No published minimums, fees or product pricing — the least transparent company we rank
- Founded in 2022, so it has not been tested through a full market cycle
- Buyback terms are not documented publicly and may carry an eligibility threshold
- No online ordering; every purchase runs through a phone consultation
Score Breakdown
Two BBB complaints in three years and a Trustpilot distribution with nothing below four stars.
Nothing is published — no minimums, no fee schedule, no prices. Everything comes by phone.
All four metals with genuine palladium capability, segregated storage and four depository options.
A single assigned specialist throughout, consistently described as low-pressure.
Solid consultative guidance, though little of it is available before you call.
Preserve Gold in a Nutshell
| Founded | 2022 |
|---|---|
| Minimum investment | $10,000–$25,000* |
| Metals offered | Gold, Silver, Platinum, Palladium |
| Custodians | Equity Trust, Horizon Trust, Other IRS-approved trustees |
| Depositories | Delaware Depository, Brink's, IDS, Texas Precious Metals Depository |
| Setup fee | Not published |
| Annual fee | Not published |
| Storage fee | Not published |
| Best for | Buyers who value a spotless service record over self-service |
*Preserve Gold does not publish minimums or a fee schedule; reported minimums range from $10,000 to $25,000 depending on the source, and the buyback programme may require a larger bullion holding. Everything must be confirmed by phone — get it in writing before funding.
A genuinely exceptional service record
Complaint volume is the most honest signal in this business, because it measures what happens after the sale closes rather than what the marketing promises. Preserve Gold holds an A+ accredited rating with the Better Business Bureau on the back of two complaints in three years, and its BBB customer reviews average close to 4.95 across more than a hundred entries. On Trustpilot the score sits near 4.9 with, at the time of writing, nothing below four stars.
For context, some far larger competitors carry complaint counts in the dozens over the same window. Preserve Gold's customers consistently describe an assigned specialist who explains rather than pressures — the pattern you want and rarely get here.
One correction worth making, since it circulates widely: several affiliate sites claim Preserve Gold has zero BBB complaints. The live profile shows two. That is still an excellent record, and we would rather quote it accurately than inflate it.
The transparency problem
Preserve Gold does not publish its minimum investment, its fee schedule, or its product pricing. Reported minimums range from $10,000 to $25,000 depending on which source you read, and we could not verify a fee schedule from the company itself. Every number arrives by phone, from a salesperson.
We score that hard, and you should weigh it hard. The whole thesis of this site is that the dealer spread and the annual fees decide your outcome, and a company that will not put either in front of you before a conversation is asking for trust it has not yet had to earn on price. The clean complaint record is real reassurance that you will be treated well — it is not evidence that you will be charged competitively.
The practical move: ask for the complete written fee schedule and a quoted price per ounce against that day's spot, then compare both against Allegiance Gold's published prices before committing.
Products, storage and buyback
The catalogue covers all four IRA-eligible metals, and unlike several rivals that treat platinum and palladium as afterthoughts, Preserve Gold handles them as a genuine specialty. Storage is segregated, with a choice between the Delaware Depository, Brink's, International Depository Services and the Texas Precious Metals Depository — a wider selection than most.
The buyback is marketed as fee-free on metals bought from the company, which is a real benefit at exit. Be aware that the terms are not documented publicly, and at least one account suggests a minimum bullion holding to qualify. Confirm the conditions before you rely on them.
The track-record caveat
Preserve Gold opened its doors in 2022. Its record is excellent, but it is a short record — the company has not yet operated through a sustained downturn, a liquidity squeeze, or the kind of volume growth that has historically caused service quality in this industry to slip. Birch Gold has two decades of history to judge; Preserve Gold has four years. That is not a mark against it so much as a limit on how much the evidence can tell you.
Our Verdict
Preserve Gold has the cleanest customer record we found and pairs it with segregated storage, four-metal coverage and a fee-free buyback. It also publishes less about pricing than anyone else we rank, which caps its score. Shortlist it if service quality is your priority — then insist on the written numbers before you fund.
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Facts in this review — fees, minimums, ratings and offers — were checked at the time of our last update and change frequently; confirm current terms directly with Preserve Gold. This review is editorial opinion, not investment, legal or tax advice.
Preserve Gold
Best Complaint Record · 8.8/10